How to get support
Your copy of Landz includes item support for 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services to iron-out any potential issues you have in using the item.
Item support is a service provided directly by us through the Ticksy ticket system. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest searching for a WordPress developer on studio.envato.com.
Before to submit a ticket
To help speed along with your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It’s very important and we ask that everyone who posts follow these steps.
Please check the following before you submit a ticket
- Make sure you are running the latest version of Houzez and the latest version of WordPress.
- Always check for update information
- Check our documentation for the answer to your question.
- Try to disable any additional 3rd party plugins to see if this fixes the issue.
- Make sure you’ve cleared all your caches, browser and website.
- If you cannot find the answer to your question, fill out this form and our support team will help.
How to start receiving support
- Click here to access the Support Forum, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net
- Once you reached the Support Forum click on Submit a Ticket on top right page corner.
- Select Houzez WordPress on Product or Category
- Click on Verify Purchase With Envato or Enter Your Purchase Code
- Fill the form below and submit your ticket